FAQ
Ciaté London is the home of premium British beauty! To shop with us please create an account using your email address and a secure password. Within your account you are able to save multiple shipping address and link to Paypal for a speedy, secure checkout. Please note that if your email address is not recognised, but have previously shopped with us, you will need to create a new account for security reasons.
Each Ciaté account holder qualifies for early access to Sale and Offers, Refer a Friend loyalty discounts (£8 for you, £5 for your friend!) and a preview to each new product launch!
No! Ciaté London is Peta Certified and Cruelty Free, we are committed to a kind and sustainable future for all!
All our orders are shipped via USPS with options for First Class, Priority Express and Priority Mail at competitive rates. Upon Shipping you will receive an update email which includes your tracking information and estimated delivery date.
To enquire about becoming a Ciaté stockist, please fill out the trade enquiry form on the website. One of our team will get back to you if we are able to work with you.
If you are having an issue with your delivery please email us on customer.service@ciatelondon.com. Please make sure you have your name and order number to hand so we can trace this for you.
At checkout you will be asked to select your preferred method of shipping which are defined below
Priority Mail Express: Overnight Delivery
Priority Mail : 1-3 Business Days
First Class: 1-3 Business Days
If you want to return an item you can do so as long as the product is unopened and unused. Please contact the customer service team via email at customer.service@ciatelondon.com within 14 days of receiving the goods and specify why you are returning the item/s, and if you are returning the item/s for a refund or an exchange. We will then give you a returns number. If the product is faulty please let us know the problem. Once we have received the item/s back into our warehouse we will arrange a refund or exchange for you.
If you wish to cancel your order please contact customer services as soon as possible after placing your order. If the order has already been shipped we may ask you to return it to us. Once we have received the order back we will arrange a refund.
If you have received a faulty or incorrect item then please contact customer service on customer.service@ciatelondon.com. Please have your order number and details ready when you call.
If your order is incomplete please contact customer service on customer.service@ciatelondon.com with your order number. Please note that some items will be shipped separately due to longer lead times (I.E. personalised items) and we will communicate this to you with your tracking information
We accept all major credit cards; however we do not accept Amex. You can also pay with a PayPal account.
Once all your items have been added to cart please log-in to your account and ‘Proceed to Checkout’. On this page you will see a summary of your order on the right hand side, including a space to ‘Apply a Gift Card or Discount Code’ – before proceeding on to your Preferred Shipping Options
If your discount code is not working please contact customer service on customer.service@ciatelondon.com
If a product you want is out of stock then you can sign up for email alerts when it comes back into stock. Underneath the Out Of Stock alert is a link which reads ‘Can’t find your style?’ Please click on this link and enter your email address to be alerted as soon as new stock becomes available!
Due to security reasons, registered customers on our old website will need to re-register their account. This will not affect any previous offers or your rights with us. If you didn’t manage to claim back your ‘Loyalty Bows’ on your old account please get in touch with ‘Customer Services’ who will allocate you a discount code for the same value
If you love your new Ciaté purchase and can’t wait to shop with us again, tell a friend! We now offer the chance to earn with every purchase you and your friends make using your unique referral code which offers your friend a £5 discount for shopping with us, and £8 off your next order as a thank you from us! Find your referral code at the bottom of your Order Confirmation
We ship all over the United States and Canada. For shipping rates estimated please use the tool in 'my basket'